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Cookie Policy

Last updated: June 24, 2025

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies allow websites to recognize your device and store some information about your preferences or past actions. This helps provide you with a better, more personalized experience when you browse the web.

2. How We Use Cookies

Knowledge Guide Whisper uses cookies to:

  • Ensure our website functions properly
  • Remember your preferences and settings
  • Understand how you use our website
  • Improve your browsing experience
  • Provide relevant content and advertisements
  • Analyze website traffic and performance
  • Enable social media features

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for our website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies.

Examples of Essential Cookies:

  • Session cookies that maintain your login status
  • Security cookies that protect against fraudulent use
  • Load balancing cookies that distribute traffic efficiently
  • Cookie consent preferences

3.2 Performance and Analytics Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often and if they get error messages from web pages. This information helps us improve how our website works.

Examples of Analytics Cookies:

  • Google Analytics cookies (_ga, _gid, _gat)
  • Page view tracking cookies
  • Time on site measurement cookies
  • User journey tracking cookies

3.3 Functionality Cookies

These cookies allow our website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features.

Examples of Functionality Cookies:

  • Language preference cookies
  • Font size and display preferences
  • Form auto-fill information
  • Previously entered search terms

3.4 Marketing and Advertising Cookies

These cookies are used to deliver advertisements more relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

Examples of Marketing Cookies:

  • Facebook Pixel cookies
  • Google Ads cookies
  • LinkedIn Insight Tag cookies
  • Retargeting and remarketing cookies

4. Third-Party Cookies

Some cookies on our website are set by third-party services. We use these services to enhance your experience and analyze our website performance.

4.1 Google Services

  • Google Analytics: Helps us understand website usage
  • Google Ads: Enables targeted advertising
  • Google Fonts: Provides web fonts for better typography

4.2 Social Media Platforms

  • Facebook: Social sharing and advertising pixels
  • LinkedIn: Professional networking and advertising
  • YouTube: Embedded video content

4.3 Email Marketing

  • Mailchimp: Newsletter and email campaign tracking

5. Cookie Duration

Cookies can be either session cookies or persistent cookies:

5.1 Session Cookies

These cookies are temporary and are deleted when you close your browser. They help maintain your session while you navigate through our website.

5.2 Persistent Cookies

These cookies remain on your device for a set period or until you manually delete them. They help us recognize you when you return to our website.

Typical Cookie Lifespans:

  • Essential cookies: Session or up to 1 year
  • Analytics cookies: Up to 2 years
  • Marketing cookies: Up to 1 year
  • Functionality cookies: Up to 1 year

6. Managing Your Cookie Preferences

6.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner allowing you to:

  • Accept all cookies
  • Accept only necessary cookies
  • Customize your cookie preferences

6.2 Changing Your Preferences

You can change your cookie preferences at any time by:

  • Clicking the "Cookie Settings" link in our website footer
  • Using your browser's cookie management settings
  • Contacting us directly

To manage cookies in your browser:

  • Chrome: Settings > Privacy and Security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Edge: Settings > Site permissions > Cookies and site data

7. Impact of Disabling Cookies

If you choose to disable cookies, some features of our website may not function correctly:

  • You may need to re-enter information repeatedly
  • Personalized content and recommendations may not work
  • Some interactive features may be limited
  • Your preferences may not be saved

8. Cookie Security

We take cookie security seriously and implement the following measures:

  • Use secure cookies (HTTPS) where appropriate
  • Implement SameSite cookie attributes
  • Regularly review and update cookie policies
  • Work only with trusted third-party providers
  • Monitor for suspicious cookie activity

9. International Data Transfers

Some of our third-party cookie providers may transfer your data outside Australia. When this occurs, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses
  • Adequacy decisions
  • Certification schemes
  • Your explicit consent

10. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information through cookies from children under 16. If you are a parent or guardian and believe your child has provided information through our cookies, please contact us immediately.

11. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Notify users through our website banner
  • Send email notifications for significant changes
  • Update our cookie consent mechanism as needed

12. Your Rights

Under Australian privacy law and international regulations, you have rights regarding cookies and data collection:

  • Right to be informed: About what cookies we use and why
  • Right of access: To know what data cookies collect about you
  • Right to rectification: To correct inaccurate data
  • Right to erasure: To request deletion of your data
  • Right to restrict processing: To limit how we use your data
  • Right to withdraw consent: To change your cookie preferences

13. Complaints and Contact Information

If you have questions, concerns, or complaints about our cookie practices, please contact us:

Knowledge Guide Whisper

Level 12, 123 Collins Street
Melbourne, VIC 3000
Australia

Email: [email protected]

Phone: +61 3 9123 4567

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Useful Resources

For more information about cookies and online privacy, visit:

  • Office of the Australian Information Commissioner
  • All About Cookies
  • Your Online Choices Australia

This Cookie Policy is part of our Privacy Policy and Terms of Service. By using our website, you consent to our use of cookies as described in this policy.

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