Privacy Policy

1. Introduction

Knowledge Guide Whisper ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website knowledge-guidewhisper.com or use our services.

This Privacy Policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applies to all personal information we collect about you.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Payment information (processed securely through third-party payment processors)
• Course enrollment and progress information
• Communication preferences
• Feedback and survey responses
• Marketing and promotional preferences

2.2 Technical Information

We automatically collect certain technical information including:

• IP address and location data
• Browser type and version
• Device information
• Website usage patterns and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing our time management courses and services
• Processing course enrollments and payments
• Communicating with you about our services
• Sending newsletters and marketing communications (with consent)
• Improving our website and services
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and providing services, including:

• Payment processors
• Email marketing platforms
• Analytics providers
• Customer support platforms

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal processes.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure data storage systems
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. We use:

6.1 Essential Cookies

Necessary for the website to function properly and cannot be disabled.

6.2 Analytics Cookies

Help us understand how visitors use our website to improve functionality and content.

6.3 Marketing Cookies

Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through our cookie consent banner or your browser settings.

7. Your Rights

Under Australian privacy law, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request transfer of your data in a structured format
• Complaint: Lodge a complaint about our handling of your personal information

To exercise these rights, please contact us using the details provided in Section 12.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Course enrollment records: 7 years after course completion
• Marketing communications: Until you unsubscribe
• Website analytics: Up to 26 months
• Payment records: 7 years for tax and accounting purposes

9. International Data Transfers

Some of our service providers may be located outside Australia. When we transfer your personal information overseas, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the Australian Government
• Standard contractual clauses
• Certification schemes
• Your explicit consent

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Complaints

If you believe we have breached your privacy, you can lodge a complaint with us first. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):