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Terms of Service

Last updated: June 24, 2025

1. Acceptance of Terms

By accessing and using the Knowledge Guide Whisper website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. About Our Services

Knowledge Guide Whisper provides time management training courses and educational content specifically designed for Australian professionals, students, and entrepreneurs. Our services include:

  • Online and in-person time management courses
  • Educational content and resources
  • Newsletter and blog content
  • Customer support and consultation services

3. User Responsibilities

3.1 Account Registration

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for all activities that occur under your account.

3.2 Prohibited Uses

You may not use our services:

  • For any unlawful purpose or to solicit others to unlawful acts
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
  • To submit false or misleading information
  • To upload or transmit viruses or any other type of malicious code
  • To spam, phish, pharm, pretext, spider, crawl, or scrape
  • For any obscene or immoral purpose
  • To interfere with or circumvent the security features of our services

4. Course Enrollment and Payment

4.1 Course Access

Upon successful payment, you will receive access to the course materials for the duration specified in your course package. Course access is non-transferable and for your personal use only.

4.2 Payment Terms

All course fees must be paid in full before access is granted. We accept major credit cards and PayPal. All prices are listed in Australian Dollars (AUD) and include GST where applicable.

4.3 Refund Policy

We offer a 14-day money-back guarantee from the date of purchase. To request a refund:

  • Contact us within 14 days of purchase
  • Provide your order confirmation number
  • Complete less than 25% of the course content

Refunds will be processed within 5-7 business days to the original payment method.

5. Intellectual Property Rights

5.1 Our Content

The content, organization, graphics, design, compilation, magnetic translation, digital conversion, and other matters related to our website and services are protected under applicable copyrights, trademarks, and other proprietary rights.

5.2 User License

We grant you a limited, non-exclusive, non-transferable license to access and use our course materials for your personal, non-commercial use. You may not:

  • Reproduce, distribute, or publicly display our content
  • Create derivative works from our materials
  • Share your login credentials or course access with others
  • Record, screenshot, or copy course materials

6. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices regarding the collection and use of your personal information.

7. Disclaimers and Limitation of Liability

7.1 Service Availability

We strive to provide continuous service availability but cannot guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of our services at any time.

7.2 Educational Nature

Our courses and content are for educational purposes only. While we believe our methods are effective, individual results may vary. We do not guarantee specific outcomes or improvements in productivity.

7.3 Limitation of Liability

To the fullest extent permitted by applicable law, Knowledge Guide Whisper shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

8. User-Generated Content

If you submit content to our website (reviews, comments, forum posts), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and distribute such content. You represent that you own or have the necessary rights to such content.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the terms and privacy policies of any third-party sites you visit.

10. Compliance with Australian Law

These Terms of Service are governed by Australian Consumer Law. If you are an Australian consumer, you may have certain rights that cannot be excluded, restricted, or modified by agreement. Nothing in these terms is intended to limit your rights under Australian Consumer Law.

10.1 Consumer Guarantees

Under Australian Consumer Law, we provide the following guarantees:

  • Services will be provided with due care and skill
  • Services will be reasonably fit for purpose
  • Services will be provided within a reasonable time

11. Termination

We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including without limitation if you breach the Terms of Service.

Upon termination, your right to use our services will cease immediately. If you wish to terminate your account, you may contact us at the details provided below.

12. Changes to Terms

We reserve the right to modify or replace these Terms of Service at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. Material changes will be communicated via:

  • Email notification to registered users
  • Prominent notice on our website
  • Updates to our social media channels

13. Severability

If any provision of these Terms of Service is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

14. Entire Agreement

These Terms of Service, along with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Knowledge Guide Whisper regarding the use of our services.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

Knowledge Guide Whisper

Level 12, 123 Collins Street
Melbourne, VIC 3000
Australia

Email: [email protected]

Phone: +61 3 9123 4567

16. Dispute Resolution

16.1 Informal Resolution

Before commencing formal dispute resolution proceedings, we encourage you to contact us directly to seek a resolution.

16.2 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

16.3 Australian Consumer Law

Nothing in this agreement excludes, restricts, or modifies any guarantee, condition, warranty, right, or remedy which you may have under the Competition and Consumer Act 2010 (Cth) or any similar state or territory legislation and which cannot be excluded, restricted, or modified.

These Terms of Service are effective as of the date stated above. By continuing to use our services after any changes, you agree to the revised terms.

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